FAQ's

Ordering and Payment
  1. How do I place an order?
    • Simply browse our selection, add items to your cart, and follow the checkout process.
  2. What payment methods do you accept?
    • We accept major credit cards (Visa, Mastercard, Amex) and Cashapp.
  3. Is my personal and payment information secure?
    • Absolutely! Our site uses SSL encryption to ensure your data is protected.
Shipping and Delivery
  1. How long does shipping take?
    • Orders are shipped within 1-2 business days, and delivery times are estimated between 2-5 business days.
  2. Do you ship to my state?
    • We only ship to states where direct-to-consumer shipping of alcoholic beverages is permitted by law.
  3. Can I change my shipping address after ordering?
    • Please contact us immediately, and we will try to accommodate changes if possible.
Age Verification and Receipt
  1. Why do I need to provide age verification?
    • We require age verification to ensure compliance with laws and regulations.
  2. Who can sign for my delivery?
    • An adult (21+ years old) must sign for the delivery.
Returns and Refunds
  1. Can I return a product if I don't like it?
    • Returns are only accepted for damaged or defective products.
  2. How do I initiate a return?
    • Contact our customer service team within 10 days of delivery.
Product and Availability
  1. Is everything in stock?
    • We try to maintain a robust inventory, but sometimes items may be out of stock.
  2. Can I pre-order a product?
    • Yes, you can pre-order products that are temporarily out of stock.
Account and Login
  1. Do I need to create an account to order?
    • No, you can checkout as a guest, but creating an account allows for easier reordering and tracking.
  2. How do I reset my password?
    • Click the "Forgot Password" link on the login page.
Miscellaneous
  1. Do you offer gift wrapping?
    • Currently, we do not offer gift wrapping services.
  2. Can I cancel my order?
    • Please contact us immediately, and we will try to accommodate cancellations if possible.
Contact Us
If you have any further questions or concerns, please don't hesitate to contact our customer service team at info@bleuexclusive.com